Privacy Policy

Last updated: September 2026

Introduction

XAIOps ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a demo request form.

Information We Collect

When you submit the demo request form, we collect the following information:

Personal identifiers: First name, last name, work email address
Professional information: Organization name, job title
Contact information: Phone number (optional), country or region (optional)
Business information: Organization size, preferred deployment model, timeline, areas of interest
Communication content: Any message or description you provide
Technical data: Timestamp of submission, browser user agent, IP address

How We Use Your Information

We use the information collected for the following purposes:

To respond to your demo request and schedule a demonstration
To prepare a relevant and customized demonstration based on your stated interests
To communicate with you about your request and provide customer support
To send confirmation emails and follow-up communications related to your request
To comply with legal obligations and protect our legal rights

We do not sell your personal information to third parties. We do not add you to marketing programs without your explicit consent.

Legal Basis for Processing

We process your personal information based on:

Consent: By checking the consent checkbox and submitting the form, you provide explicit consent for us to process your information as described in this policy.
Legitimate interest: To respond to inquiries and provide requested services.
Contract: To take steps at your request prior to entering into a potential business relationship.

Data Sharing and Disclosure

We may share your information with:

Service providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you, subject to confidentiality obligations.
Legal compliance: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
Business transfers: In connection with any merger, acquisition, or sale of company assets.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Demo request data is typically retained for 24 months after your last interaction with us, unless you request earlier deletion.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Withdrawal of consent: Withdraw your consent at any time where we are relying on consent to process your information.
Data portability: Request a copy of your data in a structured, commonly used format.
Object: Object to processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at admin@xaiop.com. We will respond to your request within 30 days.

If you subscribe to our updates, we store your email address for that purpose only. Every message includes an unsubscribe link, and you can ask us to remove you at any time by contacting us or using the unsubscribe link.

Cookies and Tracking

This site does not set advertising or tracking cookies. We may use essential cookies necessary for the website to function properly. If we add analytics or other tracking technologies in the future, this policy will be updated accordingly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at admin@xaiop.com.